FAQ's

1. How do I place an order?

Placing an order is simple:

  1. Browse through our products.

  2. Select your desired item.

  3. Click on Add to Cart.

  4. Proceed to Checkout.

  5. Enter your shipping details and complete payment.

You will receive an order confirmation email once your order is successfully placed.

2. What payment methods do you accept?

We accept secure payments via:

  • Credit Cards

  • Debit Cards

  • UPI

  • Net Banking

  • Wallets

  • Cash on Delivery (if available)

All transactions are securely processed.

3. How long does shipping take?

Orders are usually processed within 1–3 business days.

Estimated delivery time:

  • Metro Cities: 3–5 business days

  • Other Locations: 4–8 business days

Delivery times may vary due to location or unforeseen delays.

4. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS.
You can use this link to track your shipment in real time.

If you don’t receive tracking details, please contact us.

5. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery may be available for selected locations.
If COD is available in your area, you will see the option at checkout.

6. Can I cancel or change my order?

Orders can only be cancelled or modified before they are shipped.
Once dispatched, cancellation may not be possible.

Please contact us immediately if you need changes.

7. What if I receive a damaged or wrong product?

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with:

  • Your order number

  • Clear photos of the product

We will review the issue and arrange a replacement or resolution.

8. Do you offer returns or refunds?

Please refer to our Return & Refund Policy page for complete details.
If you have questions, feel free to reach out.

9. How can I contact customer support?

You can reach us at:

📧 Email: shree.porandla@gmail.com
🌐 Website: xfactor.in

We typically respond within 24–48 business hours.